Performance Verification Program

The Performance Verification (PV) Program started in July, 2015 and will be conducted as a pilot through the end of the year. The goal of this program is to increase rigor and confidence among stakeholders in its e-Stewards® certification program, already considered to be the “gold standard” for responsible recyclers of electronics worldwide.

What Is the PV Program?

The PV Program involves random unannounced on-site facility inspections at certified e-Stewards locations, to verify ongoing day-to-day performance is meeting the e-Stewards Standard. The inspections will be in addition to the normal, prescribed yearly scheduled 3rd party audits accomplished by accredited certification bodies.

Who Approved It?

This new program, approved unanimously by the multi-stakeholder e-Stewards Leadership Council, has received an overwhelming positive response by e-Stewards Certified Recyclers and their customers. Precedence for heightened and unannounced oversight activities exists with many standards already, including the European Union’s CE Marking program related to medical device safety and with the NAID certification program for information destruction.

How Does It Work?

During the inspections, e-Stewards recyclers will be asked to demonstrate conformity with selected requirements of the e-Stewards Standard. If evidence is discovered which shows day-to-day operations are not in accordance with the Standard, appropriate action will be taken to safeguard the brand and to ensure the non-conformance dealt with commensurate with the gravity of the circumstances discovered.

What Do I Need to Do?

In preparation for this new Program, every e-Steward recycler will be required to document a new procedure describing how your company will receive such an inspection when you have been randomly selected. All processing and ancillary sites will be subject to routine visits without prior notification, and you will be required to permit entry into all sites covered by your certification. Please click here* to access a check list to assist you in preparing for an inspection. Your new procedure must be finalized, approved, and implemented no later than June 30, 2015.

*This link is password protected for e-Stewards Certified Companies only. If you need a user name and password, please contact us at